Email us at hello@palateparty.net — we reply within 1 business day, Monday through Friday.

Include your account email and a brief description of what happened. Screenshots are appreciated but not required.

Most questions are answered on our FAQ page. It covers:

• How the tasting party works and what’s in a box
• Subscription pricing, billing, and how to pause or cancel
• The difference between DIY and subscription tastings
• How to host a party and invite guests

Box missing, damaged in transit, or samples missing from a delivered box? Email hello@palateparty.net with your order email and a photo of the box exterior if it arrived damaged. We’ll send a replacement or credit your next month.

We label the sample category up front (savory, sweet, sip) so you can sit out a box that doesn’t fit your dietary needs — and you can skip a delivery any time. Specific ingredient questions about an upcoming box? Reach out and we’ll share the manifest before your box ships.

You can delete your account directly from the mobile app: open Account → Delete account. The deletion revokes your session immediately and removes your personal data on a rolling schedule outlined in our privacy policy.

If you can’t access the app, email hello@palateparty.net from the address on your account and we’ll process the deletion manually.

If the app or site stops working unexpectedly, it’s almost always something on our end. Email hello@palateparty.net with what you were trying to do and any error message you saw. We’ll respond as quickly as we can — and if there’s an active service incident, we’ll post an update on this page.