FAQ

Questions, answered.

Everything we get asked about Palate Party. If we missed something, email us.

The Basics

What is Palate Party?

A blind taste test turned into a party game. Everyone rates, ranks, and votes on the same lineup of unlabeled samples — just A, B, C, ... - from their own phone, in real time. Then we reveal what you were actually eating. Yes, the store-brand salsa really can beat the fancy one. That's the whole point.

DIY tasting or subscription box — what's the actual difference?

DIY is free: you buy the food, cover up the labels yourself, and run the party through the app. The subscription skips the shopping and the Sharpie — we curate and blind-label everything in your chosen category and ship it monthly. Same game, different amount of homework.

How many people do we need, and does everyone need their own phone?

Subscription boxes are built for 2–6 people; the free DIY app works for 2 and up, no ceiling. Every guest votes from their own device — phone, tablet, laptop, even a browser tab, no install required — so nobody can peek at anyone else's ratings. You'll want WiFi or signal in the room, since everyone's syncing live.

Is this kid-friendly?

The subscription and Gift Box are food and non-alcoholic drinks only — nothing you'd get carded for. The free DIY app is bring-your-own-anything, so if you're running that version at a grown-ups-only gathering, that one's on you.

The Box & Subscription

What's actually in the box?

Expert-picked samples in your chosen category — Savory Bites, Sweet Treats, or Sip & Refresh — blind-labeled A, B, C so packaging can't bias anyone's palate. Can't decide? Pick "Surprise Me" and we'll rotate the category for you every month. The app guides your host through the rest.

How does pricing work?

$10.00 per person per month plus flat $6.95 shipping per box. A couple is $26.95/mo, a group of four is $46.95/mo, a group of six is $66.95/mo. United States only for now — the rest of the map is still in the "someday" pile.

Can I change my category, cancel, or skip a month?

All three, anytime, straight from your account page — no phone tree, no retention maze. Skip a month when life gets chaotic, swap categories on a whim, or cancel outright. Nothing's holding you hostage.

What if a box shows up wrong, or I just don't love it?

We'll make it right — replacement, credit, or refund, no interrogation. Ordered a one-off Gift Box instead? Email us before it ships and we'll cancel and refund on the spot; after it ships, the same no-questions guarantee applies.

Do you handle allergies or dietary restrictions?

Set your preferences on your account and we'll flag anything that conflicts before your box ships. Every box also lists full ingredients and major allergens — no surprise reveal you didn't sign up for.

Gift Box

Can I send a Gift Box without subscribing to anything?

Yep — it's a single shipment, no billing after. Pick a category and a group size of 2 or 4, and at checkout flip the toggle from "Me" to "Someone else" to ship it as a gift, complete with a personal message on the insert card. Head to /gift-box — think of it as the sampler platter before the tasting menu.

What does a Gift Box cost?

$15.00 per person plus flat shipping. A 2-person box runs $36.95 ($15.00 × 2 + $6.95 shipping); a 4-person box runs $66.95 ($15.00 × 4 + $6.95 shipping). Tax is calculated at checkout once we have your shipping address. One charge, no encore — no recurring billing.

How does the recipient actually claim their box?

There's a card inside with a QR code and a 10-character redemption code — scanning it (or typing the code at palateparty.net/claim) prompts them to sign in with their email, and the party shows up on their home screen. No password, and the app isn't required, though it makes the live game smoother. Lost the card? The shipping-confirmation email has the same code, and it never expires — worst case, email us and we'll track it down.

Referrals & Rewards

How does the referral program actually work?

Grab your 8-character code from the Invite tab on your account page and send it to a friend. They get $10 off their first box; you get a $10 credit — but only once their first box actually delivers, not the moment they sign up (that's what stops someone gaming it by canceling early). There's no cap on how many friends you can refer, and unused credit rolls forward to your next subscription invoice until it's gone. It just doesn't apply to one-time Gift Box orders.

How do I see how many friends I've referred?

The Invite tab keeps a running tally: friends who joined, credit earned so far, and anyone still "pending" — signed up, box not delivered yet. It only shows up once you have an active subscription, since referral rewards are a subscriber perk.

Account & Access

How do I sign in?

No password required — enter your email and we'll send a one-time code and a magic link; either one logs you in. If it doesn't show up within a minute, check spam before requesting a new one — codes expire fast on purpose.

Can my partner or roommates and I share one subscription?

Yes — a subscription covers your whole household off one box. Everyone still votes from their own device, so your ranking of "accidentally guessed the cheap chocolate correctly" stays yours alone until the reveal.

How do I delete my account, or just reach an actual human?

Cancel any active subscription from your account page, then email hello@palateparty.net and we'll delete the rest. That same inbox is where to reach us for literally anything else — we're a small team and we read every message.